Main Number: 866-385-9281 (Toll-Free)   |   St. Louis Office: 866-385-9281, Press 3   |   Email: help@frbfcu.org   |   RTN/ABA #: 254074581

Privacy Statement (US)

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

Retention period

We retain this data until the service is terminated.

1.2 To be able to comply with legal obligations

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • A telephone number
  • An email address

Retention period

We retain this data upon termination of the service for the following number of months: 6

1.3 Compiling and analyzing statistics for website improvement.

The following categories of data are collected

  • IP Address
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

Retention period

We retain this data upon termination of the service for the following number of months: 6

1.4 To support services or products that a customer wants to buy or has purchased

The following categories of data are collected

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • Geolocation data

Retention period

We retain this data upon termination of the service for the following number of months: 6