Make the switch to Zelle^®.

Download the FRBFCU Mobile App to get started:

Enroll with Zelle^® in 3 Simple Steps:

1. Log into the FRBFCU Mobile App
2. In the main menu, select “Transfer and Pay.” Then select “Send Money with Zelle^®“.
3. Enroll your email address or U.S. mobile number.

You’re ready to start sending and receiving money with Zelle^®. Zelle^® transactions show up in your checking account activity, so you can easily keep track of your money.

Next time you need to send money, use Zelle^®!

Frequently Asked Questions

How do I use Zelle^®?

You can send, receive, or request money with Zelle^®. To get started, log into the FRBFCU Mobile App or online banking. In the main menu, select “Transfer and Pay”. Then “Send money with Zelle^®“.

To send money using Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle^®. Money is available to your recipient in minutes if they are already enrolled with Zelle^®.

To request money using Zelle^®, choose “Request,” enter their enrolled email address, U.S. mobile number or Zelle^® tag, confirm the recipient is correct and tap “Request.”

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your FRB Federal Credit Union account, typically within minutes.

If someone sent you money with Zelle^® and you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select FRB Federal Credit Union.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

Is my information secure?

Keeping your money and information secure is a top priority for FRB Federal Credit Union. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your FRB Federal Credit Union account safe.

Who can I send money to with Zelle^®?

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.^*

Since money is sent directly from your FRB Federal Credit Union account to another person’s bank account within minutes^*, Zelle^® should only be used to send money to friends, family and others you trust.

If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).

Can I pay a small business with Zelle^®?

Some small businesses are able to receive payments with Zelle^®. Ask your favorite small business if they accept payments with Zelle^®. If they do, you can pay them directly from the FRBFCU Mobile App or online banking using just their enrolled email address, U.S. mobile number, or Zelle^® tag.

Does Zelle^® offer purchase protection?

Zelle^® does not offer purchase protection for payments made with Zelle^®.

^* To send or receive money with Zelle^®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.

Zelle^® and the Zelle^® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.