DC Main Office: 866-385-9281 (Toll-Free) St. Louis Branch: 314-444-8904 | Hours: Monday - Thursday from 8:30 ET to 3:30 ET, Friday from 10:00 ET to 3:30 ET.
DC Main Office: 866-385-9281 (Toll-Free) St. Louis Branch: 314-444-8904 | Hours: Monday - Thursday from 8:30 ET to 3:30 ET, Friday from 10:00 ET to 3:30 ET.

Consumer Protection

Fraudsters and scammers are working 24/7 to take your money.  Don’t let them!  Remember, no credit union, bank, police department, the IRS, or any other government agency will ever ask for personal information over the phone or via email or text.  Never!  Hang up the phone, delete the text, email, or voice mail. 

If something sounds too good to be true—it probably is a scam. Hang up and confirm independently.  Do not call the number they give you.  Call us at 866-385-9281, or email help@frbfcu.org if you ever have questions about your account or any concerns.

The NCUA, the CFPB, the FTC, and the IRS are all on your side and have great information on how to protect yourself and your money: 

Fraud Prevention Center | MyCreditUnion.gov

Fraud Prevention Center | MyCreditUnion.gov

Fraud and scams | Consumer Financial Protection Bureau (consumerfinance.gov)

Federal Trade Commission | Protecting America’s Consumers (ftc.gov)

Identity Theft Central | Internal Revenue Service (irs.gov)

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Main Phone: 866-385-9281 / AudioTeller: 844-315-7624
2001 Constitution Avenue, NW Washington, DC 20551
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